ACU
Activity Churned Users
Version
1.0
Updated
May 2024
Definition
The count of Users that Activity Churned in the period. Unlike Subscription Churn, Activity Churn is a predictive measure of Users that have fallen below a critical, and product-specific, threshold of activity such that they are unlikely to ever return to the product.
Business model
B2B SaaS
GTM Model
Enterprise, Self-Serve, Hybrid
Metric expression
Metric label
Activity Churned Users
Metric ref
ActivChurnUsers
Unit
n
Periods
Week, Month, Quarter
Source system
CRM; Product Usage
Complexity
Atomic
Owning team(s)
Customer Success
Watching team(s)
Product
Metric Set(s)
Loyalty
Metric Themes(s)
Churn & Attrition
Inputs
Components
This metric does not have any component inputs.
Outputs
This metric does not have any outputs.